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Frequently Asked Questions
Our standard support hours are Monday through Friday, 9:00 AM to 6:00 PM EST. Enterprise customers have access to 24/7 priority support channels.
Phone support is currently exclusive to our Enterprise tier plans. For Pro and Starter tiers, we offer high-speed live chat and email support with sub-4-hour response times.
You can cancel anytime via the Billing section in your Dashboard. Your access remains active until the end of your current billing cycle. No penalties, no questions asked.
Yes, upgrades take effect instantly. We calculate the prorated difference for the remainder of your billing period and apply it to your next invoice.